Refund policy

Returns

We offer a 30-day return policy. You have 30 days from the day you receive your GripFree chair to request a return.

To be eligible, the chair must be unused, in the same condition you received it, and in its original packaging, with proof of purchase.

To start a return, email us at support@gripfree.store with your order number. If your return is approved, we’ll send you instructions and the return address. Returns sent without first contacting us will not be accepted.

Return shipping
For change-of-mind returns, the customer is responsible for return shipping costs. If your item arrived damaged, defective, or incorrect, we cover it (see below).

Damaged, defective, or wrong items
Please inspect your chair when it arrives. If anything is damaged, defective, or incorrect, email us within 48 hours of delivery at support@gripfree.store with your order number and photos of the issue. We’ll make it right with a replacement or a full refund, and in most cases you won’t need to send the item back.

Cancellations
You can cancel your order within 12 hours of purchase, as long as it hasn’t been fulfilled yet. Once your order has been fulfilled it can’t be canceled, but you can still return it under this policy.

Refunds
Once we receive and inspect your return, we’ll email you to confirm whether your refund is approved. Approved refunds are issued to your original payment method within 10 business days. Your bank or card provider may take a few extra days to post it. If 15 business days have passed since your refund was approved and you haven’t received it, contact us at support@gripfree.store.

Exchanges
The fastest way to get a different item is to return the one you have and place a new order.